Flood Customer Service Supervisor

Company: Taurus, LLC
Location: Overland Park
Posted on: February 15, 2025

Job Description:

Join The Best. Be The Best. Bull Speed Ahead!We are looking for an accomplished Customer Service Supervisor who has previous experience in Flood and is committed to delivering best-in-class service. Bull Speed Ahead!This is a full-time, on-site position that supports our NFIP Direct contract. Starting wage: $46,488-$58,094. We offer a generous benefits package that includes medical and dental insurance, HSA, FSA, vacation, paid holidays, paid parental leave, and a 401(k) plan. Screening Begins Immediately. Open until filled. Why work for us? We're not just redefining insurance - we're revolutionizing it. With the industry's only fully integrated insurance management solution, we're setting the pace for innovation and we're not stopping there. Taurus Services is propelling forward, Bull Speed Ahead, leading the charge in providing unparalleled solutions across various industries. How will you contribute? You will be our play a pivotal role vital point of contact for individuals facing a potentially devastating flood, providing critical information about their flood insurance policy, guiding them through the claims process, and offering support during a stressful time, ultimately helping them navigate the financial recovery after a flood event.Skills & Experience to Be Successful:As a Customer Service Supervisor, you'll lead by example, guiding your team to provide exceptional service. Strong leadership, problem-solving, and communication skills are essential. You should be a people-focused professional with outstanding telephone etiquette, computer proficiency with Microsoft Office, and a positive attitude. Empathy and the ability to quickly assess and resolve customer concerns are key to ensuring an excellent customer experience. Preferred Skills to Stand Out:-- Bachelor's degree.-- Previous experience in the insurance industry, particularly flood insurance experience.-- Knowledge and Training specific to underwriting processes including policy cancellations, endorsements, and renewals.-- Experience training and mentoring customer service representatives.-- Ability to handle escalated customer issues and implement process improvements.Compensation details: 46488PIeb853a93d3d3-25660-36941475

Keywords: Taurus, LLC, Overland Park , Flood Customer Service Supervisor, Hospitality & Tourism , Overland Park, Kansas