Sr Analyst, Payments
Company: T-Mobile
Location: Overland Park
Posted on: October 2, 2024
Job Description:
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures
that employees get the same big love we give our customers. All
team members receive a competitive base salary and compensation
package - this is Total Rewards. Employees enjoy multiple
wealth-building opportunities through our annual stock grant,
employee stock purchase plan, 401(k), and access to free,
year-round money coaches. That's how we're UNSTOPPABLE for our
employees!Responsible for all credit related functions as well as
escalated collection recommendations for the portfolio of Retail
Partner accounts. Primary responsibilities include the periodic and
timely credit review and analysis on all assigned accounts. Ensures
that credit risk ratings on accounts are appropriate and that
actions recommended are in the best interest of T-Mobile.
Responsible for all credit limit actions on their portfolio of
accounts and will regularly make recommendations to Sales and
Management regarding the appropriate and timely actions to mitigate
risk. Routinely interacts with Sales, Legal, Contract
Administration, Commissions, and Accounts Payable. Adept at leading
meetings with business partners and Sales, ensuring that all issues
and concerns are identified and resolved in an amicable and
professional manner. Expected to mentor other positions within the
department in all aspects of credit and collections. Functions as a
leader within the department and is expected to display leadership
skills in all interactions.Reporting to the Sr Manager/Manager,
Payments, the Sr Analyst, Payments will work within the Order to
Cash (OTC) team to initially assist in implementing new areas
within the Finance, Procurement & Supply Chain (FP&SC) Magenta
Services group to develop continuous process improvements,
procedure documentation, and reports to achieve industry standard
methodologies. This position will be responsible for:* Providing
customers prompt and accurate resolution for customer payment
transactional issues such as refunds, chargebacks, or missing
payments, while protecting the financial integrity of every
transaction. * Providing daily operational support and oversight
and support of the end-to-end payments process including
collaboration on processes performed by offshore business
partners.* Finding opportunities to improve day to day operations,
socialize business case amongst key stakeholders, and work with
Analysts, third party relationships, and / or offshore business
partners to implement. * Identifying and proposing enhancements to
process controls, proactively and monitor for issues and
collaborate with Analysts and Manager to reach resolution.*
Collaborating with our offshore business partners on payment
exception activities, aid in resolution for escalations, and
consult on complex issues. * Working with key internal stakeholders
to address escalated issues and implement standard methodologies to
support operational efficiency and effectiveness. This role is an
elevated analyst role within the team, engaging with executive
leadership on complex issues and escalation to strategize
resolution. This position is important in the performance and
enhancement of process controls, monitors issues that arise, and
works with their manager to reach resolution. This position will
also be involved in testing for projects, system enhancements, and
company initiatives.Job Responsibilities:
- Demonstrates SME leadership providing analyst and offshore team
direction, and driving resolution of highly complex assignments,
tasks, and escalations, partnering internally and externally to
deliver accurately and timely resolution.
- Develop strategy to improve the operational systems, processes,
and policies in support of the department's goals and KPIs.
- Help develop and implement payment policies, procedures and
strategies in support of current and new business initiatives.
- Through analysis, identify anomalies, trends or other concerns
and raise upwards supporting the insights driven culture.
- Drive root cause to technical / system issues upstream or at
external service providers.
- Drive the creation of business requirements and testing for
projects, system enhancements, and company initiatives.
- Develop & implement standard methodologies to ensure successful
processing of payments and exceptions.
- Consult with payment processors, banks, and credit card
companies to resolve various ad hoc operational challenges while
looking for ways to optimize performance.
- Mentoring of other team members.
- Also responsible for other Duties/Projects as assigned by
business management as needed.Education:Bachelor's Degree: Finance
or Accounting (Preferred)Work Experience:
- 5+ years of experience optimizing the performance of payments
portfolio (ACH, Credit/debit card, Check, Lockbox)
- Have a detailed understanding of the payment's ecosystem,
credit/debit card, ACH, Lockbox.Knowledge, Skills and Abilities:
- Cross Functional Relationships: Experience partnering with
cross functional business partners/stakeholders and third-party
payment/industry partners. (Required)
- Microsoft Office: SME in Microsoft Suite (PowerPoint, Excel,
Word, Visio, Outlook) (Required)
- Data Analysis: Strong analytical skills with the ability to
identify patterns, trends, and anomalies in payment data sets into
clear and actionable insights for process improvement or risk
mitigation strategies. (Required)
- Data Analysis: Proficient in using data analysis tools like
Microsoft Excel (pivot tables, formulas) or business intelligence
platforms (Power BI, Tableau) to manipulate and analyze payment
data. (Required)
- Reporting: Skilled in creating reports that effectively
communicate key payment metrics and trends. (Required)
- Reporting: Experience with report scheduling and distribution
to ensure timely delivery of information to stakeholders.
(Required)
- Organization: Strong organizational and time management skills;
effectively balance multiple priorities and meet deadlines
(Required)
- Communication: Outstanding oral and written communication
skills including the ability to flex communication style and to
communicate effectively at all organizational levels
(Required)
- Business Process: Strong experience in documenting processes,
controls, risks, and business process modeling. (Required)
- Business Acumen: Demonstrated technical and business insight
with genuine interest and demonstrated success in applying creative
solutions to address challenges and opportunities within the
payments space. (Required) Licenses and Certifications:
- Six Sigma - Master Black Belt Proficient in set of tools and
techniques used by companies to improve production processes.
(Preferred)#LI-Hybrid#LI-Corporate
- At least 18 years of age
- Legally authorized to work in the United States
- Travel:
- Travel Required (Yes/No):No
- DOT Regulated:
- DOT Regulated Position (Yes/No):No
- Safety Sensitive Position (Yes/No):NoBase Pay Range: $58,900 -
$106,300Corporate Bonus Target: 10%The pay range above is the
general base pay range for a successful candidate in the role. The
successful candidate's actual pay will be based on various factors,
such as work location, qualifications, and experience, so the
actual starting pay will vary within this range.At T-Mobile,
employees in regular, non-temporary roles are eligible for an
annual bonus or periodic sales incentive or bonus, based on their
role. Most Corporate employees are eligible for a year-end bonus
based on company and/or individual performance and which is set at
a percentage of the employee's eligible earnings in the prior year.
Certain positions in Customer Care are eligible for monthly bonuses
based on individual and/or team performance. To find the pay range
for this role based on hiring location,
https://paylookup.t-mobile.com/paylookup?reqID=REQ269022¶dox=1At
T-Mobile, our benefits exemplify the spirit of One Team, Together!
A big part of how we care for one another is working to ensure our
benefits evolve to meet the needs of our team members. Full and
part-time employees have access to the same benefits when eligible.
We cover all of the bases, offering medical, dental and vision
insurance, a flexible spending account, 401(k), employee stock
grants, employee stock purchase plan, paid time off and up to 12
paid holidays - which total about 4 weeks for new full-time
employees and about 2.5 weeks for new part-time employees annually
- paid parental and family leave, family building benefits, back-up
care, enhanced family support, childcare subsidy, tuition
assistance, college coaching, short- and long-term disability,
voluntary AD&D coverage, voluntary accident coverage, voluntary
life insurance, voluntary disability insurance, and voluntary
long-term care insurance. We don't stop there - eligible employees
can also receive mobile service & home internet discounts, pet
insurance, and access to commuter and transit programs! To learn
about T-Mobile's amazing benefits, check out .Never stop growing!As
part of the T-Mobile team, you know the Un-carrier doesn't have a
corporate ladder-it's more like a jungle gym of possibilities! We
love helping our employees grow in their careers, because it's that
shared drive to aim high that drives our business and our culture
forward. By applying for this career opportunity, you're living our
values while investing in your career growth-and we applaud it.
You're unstoppable!T-Mobile USA, Inc. is an Equal Opportunity
Employer. All decisions concerning the employment relationship will
be made without regard to age, race, ethnicity, color, religion,
creed, sex, sexual orientation, gender identity or expression,
national origin, religious affiliation, marital status, citizenship
status, veteran status, the presence of any physical or mental
disability, or any other status or characteristic protected by
federal, state, or local law. Discrimination, retaliation or
harassment based upon any of these factors is wholly inconsistent
with how we do business and will not be tolerated.Talent comes in
all forms at the Un-carrier. If you are an individual with a
disability and need reasonable accommodation at any point in the
application or interview process, please let us know by emailing
ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.
Please note, this contact channel is not a means to apply for or
inquire about a position and we are unable to respond to
non-accommodation related requests.
Keywords: T-Mobile, Overland Park , Sr Analyst, Payments, Professions , Overland Park, Kansas
Didn't find what you're looking for? Search again!
Loading more jobs...